Returns & Refund Policy

Last updated: 2 September 2026

We want you and your pet to be happy with your Fetchie purchase.

If you have an issue with your order, please contact us at [team@fetchie.co.za] with your order number and details of the issue.

Damaged or Incorrect Items

If your product arrives damaged, defective, or you receive the incorrect product, please contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or video showing the problem

We will review the issue and, where appropriate, arrange a replacement, repair, or refund in accordance with your rights under applicable South African consumer law.

Change of Mind Returns

If you simply change your mind about your purchase, any return will be handled in accordance with applicable South African consumer law and the circumstances of the purchase.

Products returned for a change of mind should be unused and returned with all original accessories, packaging, and included items where applicable.

Refunds

If a refund is approved, the refund will generally be processed using the original payment method.

The time it takes for the funds to appear in your account may depend on your bank or payment provider.

Important

Nothing in this policy is intended to remove or limit any rights you may have under the Consumer Protection Act or other applicable South African law.

South African consumer law provides consumers with various protections regarding defective or unsuitable goods and certain online/direct-marketing transactions.