Terms of service

Terms & Conditions

Last updated: 2 September 2026

Welcome to Fetchie. By using our website or purchasing our products, you agree to these Terms & Conditions.

Products

We make reasonable efforts to ensure that product descriptions, images, prices, and availability displayed on our website are accurate.

Colours and product appearance may vary slightly depending on your screen or device.

Orders

When you place an order, you are making an offer to purchase the selected products.

An order is considered accepted once payment has been successfully received and the order has been confirmed by Fetchie.

We reserve the right to cancel an order where there is a genuine error in pricing, product availability, or other circumstances where fulfilment is not reasonably possible. Where an order is cancelled after payment, an appropriate refund will be provided.

Pricing

All prices displayed on our website are shown in South African Rand (ZAR) unless otherwise stated.

Payment

Payments are processed securely through our available payment provider(s).

Delivery

Our standard delivery timeframe is generally 3–5 business days after processing within South Africa.

Delivery times are estimates and may occasionally be affected by circumstances outside of Fetchie's control.

Product Use

Fetchie products are intended for their described purpose.

The automatic ball launcher should be used responsibly and according to the provided instructions.

For pet safety:

  • Use compatible balls.
  • Keep hands away from the launch opening.
  • Keep pets at a safe distance from the launcher while operating.
  • Supervise your pet during play.
  • Inspect the product and balls regularly for damage.

Intellectual Property

All Fetchie branding, logos, images, graphics, text, and other original content on this website belong to Fetchie or are used with appropriate permission.

You may not reproduce or use our content without permission.

Consumer Rights

Nothing in these Terms & Conditions limits or removes any rights that cannot legally be excluded under South African law.